Terms and Conditions

Introduction
Welcome to Humble Down LLC (“we,” “us,” “our”). By accessing or using our website www.humbledown.com (the “Website”) and purchasing products from us, you (“you,” “your,” or the “Customer”) agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of the Website, products, and services we offer.

Key Points:

  1. Age Requirement: You confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement.
  2. Binding Agreement: By using the Website and completing a purchase, you enter into a legally binding agreement with Humble Down LLC.
  3. Modifications to Terms: These Terms are subject to change at any time. Any updates will be posted on the Website, and by continuing to use the Website, you agree to the revised Terms.
  4. Discontinuing Use: If you do not agree with these Terms, please stop using the Website immediately.

For questions or concerns please contact us at HumbleDown.com@gmail.com.

Company Information
Humble Down LLC is a limited liability company registered in the State of Arkansas with a principal business address of:
701 South Street
Mountain Home, AR 72653
United States of America
Email: HumbleDown.com@gmail.com
503-922-1095 extension 402

The Website is owned and operated by Humble Down LLC, and all purchases and transactions conducted through the Website are subject to these Terms and Conditions.

Use of the Website
By using this Website, you agree to the following terms of use:

  • Compliance with Laws and Regulations
    • You must comply with all applicable laws,regulations, and rules in relation to your use of the Website and the purchase of our products.
    • Any activity that violates local, state, national, or international laws is strictly prohibited.
  • Prohibited Conduct
    You agree not to engage in unlawful activities, including but not limited to:
    • Copyright Infringement: Unauthorized use, reproduction, or distribution of our content or intellectual property.
    • Fraud or Misrepresentation: Providing false information or engaging in deceptive practices.
    • Unauthorized Access: Attempting to gain access to restricted areas of the Website or other users’ accounts.
  • Accuracy of Information
    • All information provided during registration, checkout, or any interaction with the Website must be accurate, current, and complete.
    • Failure to provide truthful information may result in order cancellation or account termination.
  • Automated Access
    The use of automated tools, bots, or devices to access or interact with the Website is prohibited. This includes actions that disrupt or interfere with the Website’s functionality or security.
  • Website Changes
    We reserve the right to:
    • Modify, update, or remove any content, products, or features on the Website.
    • Temporarily or permanently suspend Website access or services without prior notice.

Products and Services
At Humble Down, we offer lifestyle and brand apparel such as t-shirts, coffee mugs, sweatshirts, and other products featuring our brand mascot, Hum, fulfilled through Printful’s print-on-demand services.

  1. Product Descriptions
    • We strive for accuracy in product descriptions, sizing charts, and images. However, colors and designs may vary due to screen settings or printing processes.
    • Humble Down reserves the right to correct errors or update product information without prior notice.
    • Customers should review sizing charts carefully as exchanges for size issues are not offered.
  1. Availability
    • Products are subject to availability and may be discontinued or limited at our discretion.
    • If an item is unavailable after an order is placed, we will notify you and issue a refund.
  1. Fulfillment and Custom Orders
    • Products are made and shipped via Printful, a third-party service. Custom orders may require additional time and cannot be modified once submitted.
    • Printful’s terms, including shipping and returns, apply to all orders.
  1. Pricing
    • Prices are in USD and subject to change. Taxes and shipping fees will be calculated at checkout.

Orders and Fulfillment

  1. Order Processing
    • Once you place an order, we process it through Printful, our third-party fulfillment partner.
    • Fulfillment typically takes 3-7 business days after payment is successfully processed.
    • Shipping times depend on your location and are estimated as follows:
      • USA: 3–4 business days
      • Europe: 6–8 business days
      • Australia: 2–14 business days
      • Japan: 4–8 business days
      • International: 10–20 business days
    • Processing times may extend during holidays, peak seasons, or due to unforeseen circumstances like supply chain disruptions.
  1. Order Confirmation
    • After placing an order, you will receive a confirmation email with your order details and an estimated delivery date.
    • If you do not receive this email within 24 hours, check your spam/junk folder or contact us at humbledowncompany@gmail.com for assistance.
    • It is your responsibility to ensure your email address and shipping information are accurate when placing the order. Mistakes may result in delays or additional shipping fees.
  1. Shipping and Delivery
    • Shipping charges are calculated based on the weight of your order and delivery address, and are displayed at checkout.
    • Orders are shipped from Printful’s worldwide facilities, ensuring efficient delivery based on your location.
    • Delivery timelines are estimates and may vary due to customs delays, local postal service issues, or other factors beyond our control.
    • Customers are responsible for any customs duties, taxes, or fees applied to international shipments. Please check with your local customs office for details.
  1. Order Tracking
    • Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.
    • If you experience issues with tracking or delivery, please contact us at humbledowncompany@gmail.com, and we will work to resolve the issue.
  1. Cancellations and Modifications
    Orders cannot be modified or canceled once they are sent for fulfillment.In the event of an error in your shipping address, please contact us immediately to attempt a correction before the order is processed.
  1. Shipping Fees and Refunds
    • Shipping fees are non-refundable unless the order is incorrect or arrives damaged.
    • For lost or significantly delayed packages, we will coordinate with Printful to resolve the issue, which may include reshipping or refunding your order.

Payment Terms

    • Accepted Payment Methods
      • We accept payments through PayPal, major credit/debit cards (Visa, MasterCard, American Express, Discover), and any other payment methods listed during the checkout process.
      • All transactions are processed securely to protect your payment information.
    • Payment Processing
      • Payments must be completed and cleared before your order is sent for fulfillment.
      • By providing your payment details, you authorize Humble Down LLC to charge the total amount, including any applicable taxes and shipping fees, to your selected payment method.
    • Currency and Pricing
      • All prices on the Website are listed in USD unless otherwise specified.
      • Currency conversion fees may apply if you are purchasing from outside the United States, depending on your bank or payment provider.
    • Billing Information
      • You are responsible for providing accurate and up-to-date billing information at checkout.
      • Incorrect or incomplete payment details may result in delays or the cancellation of your order. If an issue arises with your payment, we will contact you via the email address provided.

Returns, Refunds, and Exchanges

    • No Returns or Exchanges: Since our products are made to order, we do not accept returns or exchanges unless the item is damaged or incorrect. Please ensure you review the product descriptions and sizing charts before placing an order.
    • Wrong or Damaged Products: If you receive an incorrect or damaged product, please contact us at humbledowncompany@gmail.com within 7 days of receipt. We require photos of the damaged or incorrect item, along with your order number, to process a resolution. We may offer a replacement or refund depending on the situation.
    • Refunds: Refunds are only issued for orders that contain incorrect or damaged items. If eligible for a refund, the amount will be credited back to the original payment method used for the order.
    • Exchanges: At this time, we do not offer exchanges. If you are unsure about the size or color, please consult the sizing chart available on the product page before completing your purchase.

Customs and Taxes

    • Customs and Duties: For international orders, customers are responsible for any customs duties, import taxes, or additional fees assessed by their local customs office. These charges are beyond our control. Please contact your local customs office for more details.
    • Sales Tax: Sales tax is calculated and applied to orders based on the regulations of the State of Arkansas and other applicable jurisdictions. Tax details will be shown at checkout before payment.
    • Value Added Tax (VAT): For international purchases, VAT may be applicable depending on your country’s import tax regulations. Customers are responsible for covering these charges as required by their local authorities.
    • Import Restrictions: Certain countries may have restrictions on the import of specific goods. Please ensure the items in your order comply with your local regulations, as Humble Down LLC is not responsible for items held or rejected by customs.

Intellectual Property

    • Trademarks and Copyrights: The name “Humble Down”, the brand mascot “Hum”, and all related designs, logos, and content are protected by intellectual property laws, including trademark and copyright laws. Humble Down LLC retains full ownership of these intellectual properties.
    • License to Use: You may use the content on the Website for personal, non-commercial purposes. You may not use, reproduce, or distribute any content from the Website without our express written consent.
    • Prohibited Use: Any unauthorized use of our intellectual property, including modifying, reverse engineering, or creating derivative works based on our content, is strictly prohibited and may result in legal action.

Limitation of Liability

    • Scope of Liability: To the fullest extent permitted by applicable law, Humble Down LLC shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, arising from your use or inability to use the Website or our products.
    • Monetary Limitation: Our maximum liability for any claim relating to a product purchased from us is strictly limited to the amount you paid for that specific product, regardless of the circumstances.

 

Indemnification

    • Responsibility for Breach: You agree to indemnify, defend, and hold harmless Humble Down LLC, its affiliates, employees, agents, and suppliers from any claims, damages, or losses resulting from your breach of these Terms or any improper use of the Website.
    • Legal and Financial Coverage: This indemnification includes covering all liabilities, expenses, and legal fees incurred as a result of your actions, including but not limited to misuse of our services or violations of applicable laws and regulations.
    • Third-Party Claims: You also agree to indemnify us against any claims or disputes brought by third parties arising out of your use of the Website, including issues related to intellectual property infringement, false representation, or unauthorized activities.

Privacy Policy

    • Data Collection and Use: Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By interacting with the Website and providing us with your personal data, you consent to the practices outlined in our Privacy Policy.
    • Consent for Data Processing: By using the Website, you acknowledge and agree that we may collect, store, and process your personal information in accordance with our Privacy Policy, including for the purpose of processing orders and improving our services.
    • Changes to the Privacy Policy: We reserve the right to modify or update our Privacy Policy at any time. Any changes will be reflected on this page, and your continued use of the Website after such changes will constitute your acceptance of the updated Privacy Policy.

Governing Law and Dispute Resolution

    • Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Arkansas, without regard to its conflict of law principles.
    • Dispute Resolution: Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in the State of Arkansas. You agree to submit to the exclusive jurisdiction and venue of the courts located in Arkansas for the purpose of any legal action.

Modifications to These Terms

    • Right to Modify: We reserve the right to modify, update, or change these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on the Website. We encourage you to review these Terms regularly to stay informed of any updates.
    • Notification of Changes: For significant changes to these Terms, we will provide notice by posting a prominent announcement on the Website or via email (if applicable) to ensure you are aware of such changes. It is your responsibility to check for any updates to these Terms regularly.
    • Continued Use after Changes: Your continued use of the Website after any modifications to these Terms will constitute your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Website and purchasing products from us.

Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Humble Down LLC
701 South Stree
Mountain Home, AR 72653
United States of America
Email: HumbleDown.com@gmail.com
503-922-1095 extension 402