Refund and Returns Policy

Effective Date: December 8, 2024

Delivery

When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do? Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at HumbleDown.com@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Check out Printful’s production footage to see how we fulfill specific products.

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at HumbleDown.com@gmail.com

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at HumbleDown.com@gmail.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at +1 (818) 351-7181, support@printful.com or HumbleDown.com@gmail.com

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at+1 (818) 351-7181, support@printful.com or HumbleDown.com@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at +1 (818) 351-7181, support@printful.com or HumbleDown.com@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Applicable to The Following Website: www.printful.com
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please call 1 (818) 351-7181, support@printful.com or HumbleDown.com@gmail.com

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address – If you, the customer, provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You, the customer, will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility.

Humble Down is registered and has an account with printful.com, Any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returns

Returned by Customer – Please contact Printful, Inc.,11025 Westlake Dr Charlotte, North Carolina 28273, +1 (818) 351-7181, support@printful.com before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not offered. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if it is partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

The supply of goods that are made to the consumer’s specifications or are clearly personalized.
Sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons

Therefore, Printful reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Humble Down uses Printful.com to fulfill all its orders. For more info on returns, please read Printful’s FAQs

Order failed to deliver
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by your customer, it’ll be returned to the default return address.
For Printful orders, this means that they’ll be sent back to the facility that sent them out. When that happens, Humble Down will get an email from Printful that your order arrived back at Printful’s facility. Printful then places a hold on the order for 28 days at no cost. During this time, Humble Down will reach out to you. Printful charges shipping costs for reshipments. Shipping costs will be at the customer’s expense.

Damaged & Mislabeled items
At Printful, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement (unless the print came out poorly because of a low-quality print file).

Buyer’s remorse
We’re sorry to hear that you wish to return your order. Our return policy doesn’t cover buyer’s remorse, so we won’t be able to issue you a refund for the order. Printful only offers refunds for damaged or mislabeled products, not for buyer’s remorse. Thank you for understanding.

Size exchanges
We’re sad to hear that you wish to return your order. Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund for the order. Wrongly ordered sizes won’t be eligible for refunds from Printful’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product. Humble Down does not offer size exchanges and refunds to your customers. Thank you for understanding.

Minimize customer returned orders:

Each of the items listed in Printful’s product catalog have a size guide—decide which size works best.

Order was lost in transit please call 1 (818) 351-7181, support@printful.com or HumbleDown.com@gmail.com

All of Printful’s shipping methods have tracking, although the accuracy may differ for some carriers. If it’s past the estimated delivery date and you still haven’t received your order, the package might be lost in transit.

IF YOU PACKAGE IS LOST IN TRANSIT:

Step 1: Make sure that the order is actually lost in transit
Step 2: Confirm the shipping address if it’s past the estimated delivery time
Step 3: Submit a problem report

What if your package is marked as delivered but they haven’t received it yet?
If the shipment’s tracking states that it was delivered, sometimes packages can be left in an unexpected location at the customer’s address, but you have not received it, Printful won’t cover the cost of reshipping or refunding the order. You should call the carrier listed on the package and request a refund. Most have insurance and can reimburse you within a certain amount. Please note that we don’t cover refunds due to carrier errors. If you can’t locate the package, you can place a new manual order to have it reshipped at your expense.

Damaged & mislabeled items
At Printful, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement (unless the print came out poorly because of a low-quality print file).

If this is the case, Humble Down is sorry to hear that your product arriving [damaged/mislabeled]. Please contact (818) 351-7181, support@printful.com and HumbleDown.com@gmail.com . Our team will investigate the order. Please share a detailed description of the problem and add quality photos where we can see the issue. Printful will be happy to assist and reship the product for you. Please contact us within 30 days after the product has been received. Our customer service team will get in touch with you if needed.