Privacy Policy

Effective Date: December 8, 2024

At Humble Down LLC (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, HumbleDown.com, and interact with our products, services, and social media channels. This policy applies to all users of our website, including customers, visitors, and subscribers.

By accessing or using HumbleDown.com and our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

  1. Information We Collect
    We collect several types of information to enhance your experience and process your orders efficiently:

     

    • Personal Information
      Name, Email, and Phone Number: Used for communication and order processing.
      Mailing Address: For shipping your purchases.
      Payment Details: Including credit card information and billing address for order fulfillment.
    • Order Information
      Product Details: Information on the items you purchase, including prices and quantities.
      Transaction History: Data related to your past orders, payment methods, and shipping preferences.
    • Account Information
      Login Credentials: Username, password, and security settings.
      Profile Data: Preferences and order history that help personalize your experience.
    • Usage Data
      IP Address and Device Information: Used to identify your location and optimize your experience.
      Pages Viewed and Time Spent: Helps us improve site navigation and content.
      Cookies & Tracking: We use cookies to track your activities and enhance user experience.
    • Marketing Preferences
      Opt-Ins for Communication: Information about your preferences for promotional offers and newsletters.
    • Behavioral Data: Insights into your interactions with our site to deliver relevant content and ads.
  1. How We Use Your Information
    We use the information we collect for various purposes, all aimed at improving your experience with Humble Down:

     

    • Order Fulfillment
      Processing Orders: We use your personal and payment information to process and complete your orders, ensuring accurate billing and shipping details.
      Shipping and Tracking: To fulfill your orders, we share necessary shipping information with carriers and provide tracking details to keep you updated on your delivery status.
      Returns and Exchanges: In case of issues with your order, we may use your order and communication details to resolve any returns or exchanges efficiently.
    • Customer Support
      Inquiries and Assistance: We use your contact details to respond to customer inquiries, whether through email, chat, or phone, ensuring your questions or concerns are addressed promptly.
      Issue Resolution: If you experience problems with an order or our services, we use the information provided to identify and resolve the issue to your satisfaction.
      Service Improvement: We analyze customer feedback and interactions to enhance the quality of support and improve our service offerings.
    • Marketing and Promotions
      Personalized Marketing: We use your preferences, order history, and behavioral data to send tailored offers, updates, and promotions about new products, discounts, or sales.
      Newsletter and Updates: With your consent, we send periodic emails or SMS about new arrivals, seasonal promotions, and events. You can opt out at any time by updating your communication preferences.
      Advertising: We may use your data to serve relevant ads on social media or other websites based on your interests and past interactions with our website.
    • Website Optimization
      User Experience Enhancement: We analyze how you interact with our website, including pages visited, time spent, and actions taken, to improve navigation, site design, and overall functionality.
      Technical Issue Troubleshooting: Your data helps us identify and fix any issues or errors on our site, ensuring smooth and uninterrupted service.
      Performance Analysis: We collect data about website traffic, device types, and geographic locations to understand user behavior and optimize website performance for all users.
    • Legal Compliance
      Regulatory Requirements: We use your information to comply with applicable laws, including tax obligations, accounting records, and business regulations.
      Fraud Prevention and Security: We may process your data to detect and prevent fraudulent transactions, safeguard your personal and payment information, and protect against unauthorized access or breaches.
      Dispute Resolution: In the event of a legal dispute or to resolve claims, your information may be used to comply with court orders or provide evidence as required.
  1. Data Sharing and Disclosure
    We respect your privacy and will only share your personal information under the following circumstances:

     

    • Service Providers
      Third-Party Service Providers: We may share your information with trusted third-party companies that assist in operating our business, such as payment processors (e.g., PayPal, Stripe), shipping partners, customer support platforms (e.g., Zendesk, Freshdesk), and email marketing services (e.g., Mailchimp, Klaviyo).
      Purpose Limitation: These providers will only have access to your personal information necessary to perform their functions and are prohibited from using it for other purposes.
      Data Security: We ensure that our service providers are compliant with strict data protection regulations to safeguard your personal data.
    • Printful,com
      Order Fulfillment: As our print-on-demand partner, Printful helps us create and ship your products. In order to process your orders, they may collect personal data, such as your shipping address, payment information, and order details.
      Data Processing by Printful: Printful will handle your data in accordance with their own privacy policy, which you can review on their website. We ensure that Printful adheres to industry-standard data protection protocols to maintain the confidentiality of your information.
      Data Sharing for Delivery: Printful may need to share your shipping information with their fulfillment centers and courier services for the successful delivery of your order.
    • Business Transfers
      Mergers or Acquisitions: In the event of a merger, acquisition, or sale of Humble Down LLC, your personal data may be transferred as part of the business transaction. This ensures continuity of service and that your information remains protected by applicable data protection laws.
      Successors in Interest: If our business undergoes restructuring or we transfer assets to another company, your data may be shared with our successors to maintain the ongoing operations of the website and fulfill previous transactions.
      Notification of Changes: In the event of such a transfer, you will be notified, and we will take reasonable steps to ensure your data continues to be protected.
    • Legal Requirements
      Compliance with Legal Obligations: We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or other legal processes. This includes, but is not limited to, compliance with tax laws or data retention requirements.
      Protecting Our Rights: We may also disclose your information to protect the rights, property, or safety of Humble Down LLC, our customers, or others. This may include preventing fraud, addressing security concerns, or enforcing our terms of service.
      Government Requests: In some cases, we may be required to disclose information to government authorities or law enforcement agencies in response to a lawful request or investigation.
  1. Delivery and Shipping
    We work with Printful to fulfill your orders, and they handle the production and shipping of your purchased products.

     

    • Order Fulfillment: Printful produces and ships products from its facilities worldwide, based on the most efficient location for your order.
    • Shipping Times: Estimated shipping times are as follows:
      USA: 3–4 business days
      Europe: 6–8 business days
      Australia: 2–14 business days
      Japan: 4–8 business days
      International: 10–20 business days
    • Customs and Taxes: International orders may be subject to additional customs duties and taxes, which are determined by your local customs office. These fees are beyond our control and are the responsibility of the customer.
    • Shipping Confirmation: Once your order is shipped, you will receive a tracking link via email to monitor your order’s progress.
  1. Returns and Refunds
    • No Returns or Exchanges: As we work with a print-on-demand service, we do not offer returns or exchanges for items unless the product is defective or damaged.
    • Refunds: Refunds are only offered in cases where the wrong item was shipped or if the item arrives damaged. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order and provide photographic evidence of the issue. We will resolve the issue by issuing a refund or replacement.
    • Exchanges: We do not offer exchanges. If you are uncertain about sizes or colors, we recommend referring to our sizing charts available on product pages.
    • Defective or Damaged Items: In the unlikely event that your product is defective, we ask that you contact us as soon as possible after receiving your order. Please include clear photos of the defect and a description of the issue so we can process your claim swiftly. If we verify the defect, we will provide a replacement or a refund, depending on your preference.
  1. Data Security
    • Security Measures: We employ reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes the use of encryption technologies, secure servers, and firewalls to help safeguard your data.
    • Data Encryption: To protect sensitive data such as payment details, we use Secure Socket Layer (SSL) encryption, which ensures that your information is transmitted securely over the internet. This helps to prevent unauthorized interception of your data during the transaction process.
    • Access Control: Access to your personal data is restricted to authorized personnel only. We maintain strict internal controls to ensure that only those who need access to perform specific tasks related to your order or customer service have the ability to view or process your information.
    • No Absolute Guarantee: While we take every precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We are continually improving our security practices but cannot ensure that your data will never be compromised.
  1. Cookies and Tracking Technologies
    We use cookies and other tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and ads. By using our website, you consent to our use of cookies as described in our Cookie Policy.

     

    • Cookies: These are small text files stored on your device to help us remember your preferences and settings.
    • Third-Party Analytics: We may use third-party services like Google Analytics to collect data about website traffic and usage. These services may use cookies to track your activity.
    • You can control cookie settings through your browser settings or by using opt-out tools provided by third-party services.
  • Your Rights and Choices
    Depending on your location, you may have certain rights regarding your personal data. These rights may include:

     

    • Access: The right to request access to the personal data we hold about you.
    • Correction: The right to request correction of any inaccuracies in your personal data.
    • Deletion: The right to request the deletion of your personal data, subject to legal obligations.
    • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the instructions in the communication or by contacting us directly.
    • To exercise any of these rights, please contact us at humbledowncompany@gmail.com.

 

  • Children’s Privacy
    • No Intent for Children under 13: Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe that we have collected personal data from a child under 13, please contact us immediately, and we will take appropriate action to delete that information.
    • Parental Consent: If we ever collect personal data from children under 13, we will obtain verifiable parental consent in accordance with applicable laws, such as the Children’s Online Privacy Protection Act (COPPA) in the United States.
    • Action upon Discovery: If we discover that we have inadvertently collected personal data from a child under 13, we will promptly delete the information and notify the child’s parent or guardian about the deletion.
  • Changes to This Privacy Policy
    • Policy Updates: We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or regulatory requirements. The updated policy will be posted on this page with the effective date clearly marked.
    • Reviewing the Policy: We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. By continuing to use our website after the policy is updated, you consent to the changes made.
  • Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
  • Humble Down LLC
    701 South Street
    Mountain Home, AR 72653
    United States of America
    Email: humbledowncompany@gmail.com
    503-922-1095 extension 402