Privacy Policy
Effective Date
This Privacy Policy is effective as of the date it is posted. Humble Down (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information you voluntarily provide to us, including but not limited to your name, email address, shipping and billing address, phone number, and payment details. We may also collect non-personal information such as browser type, device information, IP address, and site usage data through cookies and analytics tools.
How We Use Your Information
We use your information to process orders, communicate with you, provide customer support, improve our products and services, comply with legal obligations, and market our brand where permitted by law.
Manufacturing & Third-Party Service Providers
Humble Down works with trusted third-party manufacturers and service providers to fulfill orders and operate our business. This includes Silk Style Exports for apparel manufacturing and Stuffed Animal Pros for plush toy manufacturing. These partners may receive limited personal information strictly necessary to manufacture, customize, and ship your products. They are contractually required to safeguard your data and use it only for authorized purposes.
Payments
Payment information is processed securely through third-party payment processors. Humble Down does not store full payment card details.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences. You may adjust your browser settings to refuse cookies, though some site features may not function properly.
Data Sharing & Disclosure
We do not sell or rent your personal information. We may share information with service providers, manufacturers, shipping carriers, legal authorities when required by law, or in connection with a business transfer such as a merger or sale.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. You may also opt out of marketing communications at any time.
Children’s Privacy
Humble Down does not knowingly collect personal information from children under the age of 13. If we learn that such information has been collected, we will delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries outside your place of residence, including where our manufacturing partners operate. We take steps to ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: support@humbledown.com
