Question 1

About Humble Down

Accepted Answer

Humble Down is a comfort-focused lifestyle brand created to promote calm, softness, and emotional well-being. Our products are intentionally designed to feel grounding, cozy, and meaningful.

Question 2

Who is Hum?

Accepted Answer

Hum is Humble Down’s brand mascot — a gentle, meditative plush designed to bring comfort, calm, and emotional support to both children and adults.

Question 3

What products do you sell?

Accepted Answer

We offer Hum Plushies, custom pajamas, hats, dog sweaters, and bandanas. All products are produced in small batches or made to order.

Question 4

Who manufactures your products?

Accepted Answer

Hum Plushies are manufactured by Stuffed Animal Pros. Apparel and pet items are custom manufactured by Silk Style Exports.

Question 5

What materials are used?

Accepted Answer

Our apparel uses soft, breathable, comfort-focused fabrics such as organic cotton blends and stretch materials. Specific fabric details are listed on each product page.

Question 6

Are items made to order?

Accepted Answer

Yes. Many items are custom made or produced in limited runs. Production begins shortly after your order is placed.

Question 7

Can I change or cancel my order?

Accepted Answer

No. Orders cannot be changed, canceled, or modified once submitted.

Question 8

Do you accept returns or exchanges?

Accepted Answer

No. All sales are final. We do not offer returns, refunds, or exchanges.

Question 9

Why are all sales final?

Accepted Answer

Our products are custom manufactured internationally. Manufacturing, tariffs, overseas shipping, and customs costs are incurred immediately and are non-recoverable.

Question 10

What if I ordered the wrong size or color?

Accepted Answer

Please review all order details carefully before checkout. Changes cannot be made after an order is placed.

Question 11

What if my item arrives damaged or defective?

Accepted Answer

Please contact us within 7 days of delivery with clear photos. At our discretion, we may offer a replacement or store credit.

Question 12

Where do you ship from?

Accepted Answer

Our products are manufactured internationally and shipped once production is complete.

Question 13

How long does shipping take?

Accepted Answer

Shipping times may be longer than standard retail orders. Estimated timelines are provided at checkout, but delays may occur.

Question 14

Are Hum Plushies safe for children?

Accepted Answer

Hum Plushies are designed with comfort and quality in mind. Adult supervision is recommended for young children.

Question 15

How do I care for my apparel?

Accepted Answer

Care instructions are provided on product pages and tags.

Question 16

Payments & Chargebacks

Accepted Answer

Payments are processed securely. Chargebacks for orders that follow our policies may result in account restrictions.

Question 17

Contact

Accepted Answer

For questions, please contact hum@humbledown.com

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